I'm a seller on amazon for many years now, until recently I closed all my listings and took my business elsewhere. A buyer complaint about not receiving his item and filed a chargeback with his credit card company, of course amazon always hold sellers money (they also never fail to suck commissions from all sellers out of every sales) and refunded the buyer (no question ask) in this kind of situation.
Although I provided the tracking and showed it was delivered a month ago, greedy dishonest buyers can lie about anything and get away with everything since amazon supported many thieves and liars with their A-Z buyers satisfaction guarantee and protection. Under this A-Z, basically sellers have no rights whatsoever, and buyers can say and get away w / everything, they can also give you negative feedbacks to ruin your business/reputation and as a seller you cant give neg. Feed or do anything about it. It doesn't really matter what sellers do or say, or the fact you ship it out, or if you provided the tracking or follow amazon's selling guidelines etc. As long as the buyers dissatisfied, they can KEEP the item AND get their money back the same time, NO need to ship it back to sellers. And if you complain to amazon about chargebacks, they'll just ignore you as if you're not even exists, sometimes they'll send you automated email w / BS messages just trying to keep you wait and quite for a while.
I read hundreds of sellers complaining about amazon holding/stolen their money, being unfair and treating their sellers like dirt etc. But I wonder if many of them are brave and angry enough to take actions and file lawsuits against amazon. They certainly keep stealing money and treating their sellers like craps, even now, maybe if more people give them problems and sue them, then theyll start paying more attention and treating their sellers better!!!
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