As an ex-Amazon.com small seller, I like to inform the public about a big small sellers' rip-off by Amazon.com. Amazon has two different standards for selling, one for small sellers, and the other for its own direct sales. Amazon charges the small non-Amazon sellers close to 24% commission and then constantly harrass these sellers. Adding insult to injury, Amazon has unleashed a bunch of ineffecient and inexpereiced rookies employees "to protect the buyers" by supervising and monitoring the performance of the small sellers communities. Unfortunately, the main responsibility of these rookies is to harass the small non-Amazon sellers. This group of Amazon employees make no effort to facilitate the relationship between the buyers and sellers. To the contrary, based on their poor judgmnet/verdict, they only try to aggrivate the problems rather to resolve it by indiscriminately disqualfying the sellers with even over 99% customers' satisfaction score. These individuals even encourage the unhappy buyers not to return their merchendise to the seller for a full refund rather force the sellers to provide the merchandise for free and even pay for the shipping and handling. But Amazon does not apply such a procedure to its own direct sale. CAN YOU BELIEVE THIS?
I think Amazon has no control over this group. This is a serious mamagemnet problem and Amazon will eventually pay for this mismanagement and discrimination.
In conclusion, Amazon does not use the same return policy for its own dirct sale. I believe Amazon should learn a lesson from "eBay, " who has created a balance environment between the small sellers and the buyers.
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