Complaint / Review
Better Business Bureau
Arbitration Costs More than a Refund from Bad Company

I't been a few years, since I discovered this, but doubt the BBB's policy has changed.

I ordered services from a BBB member company that were substandard. The company refused to issue a refund (even though they admitted that that I was correct and they were at fault) so I filed with the BBB. The BBB found that there was enough evidence to warrant the next step in the process - arbitration.

Now here's the kicker. My request was for a refund of $59. The cost for arbitration was $79. I had no guarantee that I would get my $59, but even if I did, I would have paid $79 to get it.

The BBB stood firm with their policy and the member company continues to rip off individuals AND keep their GOOD STANDING with the BBB. Pretty slick.

So be aware that ANY BBB claims filed better be for more than $79 or it is a colossal waste of time. It took the BBB months to respond and tell me it would cost me $79 to try and get my $59 back. And when asked them point blank if that made any sense to them - they had no answer.

This is just one of many encounters that I've had with the BBB that reinforces that this is a completely worthless entity that gives consumers a false sense of security.