My boyfriend and his brother signed a lease with Avalon in July. I know it was July cause it was the weekend before their birthday (they are twins) and i was there when they signed. There was really no problems with avalon at first except for the fines here and there for trash (if you leave a bag of trash out in front of your door because you want to take it out later then you get a 50 dollar fine) and ciggarrette butts that were flicked in front of the balacony. They payed those with NO arguments because they were guilty.
In January the soap holder in our shower broke and 2 of the tiles came with it. We called maintaince and they came he put duckt tape over the hole and said that he would be back in 2 days to fix it. He was an older man and very nice. Well he never came. We called a few times and they never came out so we gave up. We could live with a little tape on the shower wall. Well we noticed that there was water damage being done to the wall from where he didnt come back to fix it and we called again and again and no one ever showed. This is June now. Then we noticed that our air was broke. It was freezing up. We called Shawna who works in the leasing office and told her about the AC and shower wall she said that she would put a work notice in and someone would be there in 24 hours. No one came. We kept calling and calling and nothing was being done. So we took it into our own hands and called the emergency number. They never answered. Finally I fed up. Its been 3 weeks, no air, and a hole in the shower from 6 months ago. I called the emergency number one more time and I left a voicemail asking if this is emergency them how come they never answer. An half hour later he called me back. He was completely rude, yes i was rude on the voicmail but i guess thats what you have to do to get him to call you back. He asked what my emergency was and I explained (very nicely) that i called numerous of times for 3 weeks and no one has called back or came out. He was like "your airs broke, are you serious thats your emergency" and i replied with a simple yes. He then told me "well im sure that my emergency is alot bigger then yours" and then hung up on me. My boyfriend called and got the head guy at maintance and explained the situation to him and he got mad at the other maintance man and they came and fixed the AC and the shower the next day. After they fixed it I had to go in and of course clean the mess they left in the bathroom and i noticed that he fixed it with a cracked tile. We called and left messages and no answers or call backs again. The soap holder of course fell off again.
Then about a month ago we went to the pool with a few friends and there were other people drinking there. They left an empty beer bottle on the table and while our friend was trying to get her shorts off she stumbled (she was not drinking) and bumped the table that was wobbily to begin with and the beer bottle broke. The maintance man was there he saw what happend and cleaned it up. A few days after that the rent was due so my boyfriends brother called Shawna to let her know that they had the rent and he had to get a money order and it will be there (it wasnt late) and she told him that we had a 200 dollar fine. He asked for what, she told him it was for a broken bottle at the pool. He told her that the bottle was not theres and that it was an accident that it broke and it was already on the table when they arrived. She told him that it wasnt her problem and he was the one who was recognized so he gets the blame for it. He told her that wasnt fair and she said that if he could tell her the other people were then she would send them a fine to. Of course we dont know who they are they're just other people at the pool. He then told her that they never recieved a written notice for the fine (and we've gotten them before in the past for the trash and stuff) and she said it would be there today. They never got it. He went in to drop off the rent and Shawna told him that she is not accepting the rent until the 200 dollars is paid and he told her that hes not paying it until they get a written letter or until he sees proof that it was him. Rent was due June 1st, it is now July 2nd and she still will not accept any rent from them until this is payed and they have never gotten any type written notice. She is also charging late fees even though we have physically shown her the rent money and she refuses to accept it. The last time we tried she told us that the money order wasnt enough anyways that the total is 1500 dollars (they're rent is only 960). Being fed up my boyfriend called Marks office (wich is just another aparment complex that hes the landlord of) and talked to a Brittany and she looked them up in the system and said that rent is only 1075 and she had no idea what Shawna was talking about. There was no note in the computer about a 200 dollar fine. She also said that its more because they're being charged for month to month. This makes no sense because they're isnt up until now and they've been charging them month to month since May, after they told Shawna they didnt want to be charged month to month and to let them know when they can renew their lease of move out. Also Ohio Law states that they have to give you a 30 day notice when raising rent and they never recieved that either.
Yesterday my boyfriend talked to Mark. He told them that they're rent is now 2600 and that Brittany doesnt say what goes around here and they have to pay it by today at 1030 or they're being evicted. He was very very very rude. He said that they would be a notice for the pool fine today when he got home. My boyfriend asked for a copy of the lease (they never got one) to be faxed to his work because they're closed when they get off work and he said he cant do that, that they dont give copies of the lease and he has to go into the office to read with someone from the apartment there. When he got home they're wasnt a notice for a pull fine but court papers saying they were being evicted, and that they were dated June 25th. They were deliverd yesterday July 1st because his room mate was there when they dropped them off. Its also states on one paper that they owe 1075 not 1500 like shawna and mark said, but then the other paper says that they owe 2600. The are nothing but liars at this place.
Do not move here!
Its pretty sad that Mark has to get on here and justify what everyone says and blames it on anger. Well i dont understand is if you treat your tennants right then they wont get mad at you and post stuff on here. We dont complain to the office cause Shawna is a rude bitch, and you guys are all lazy and dont do anything right!
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