I've been with Cricket Wireless a long time. #1 I've went through 1 phone on average a year due to water damage. The typical response to buy more expensive product after another! I did not pay the monthly service fee for phone protection. My phone stopped working (this time) 1 day before the manufacturing warentee was up. I still had to pay the $55 in which $20 would be refunded to me if it wasnt damaged. They said it was corroded. No monay back.
I asked for a new phone under the warantee. QUOTE she tells me, "I cant garuntee if its new or refurbished because they all come in the same box when they get here." I asked if I bought a new phone how they could garuntee then that it was new if it came in the same box? She never answered NOTICE the boxes are never sealed???
#2 I was on one of their original very old plans and inquired about other services they now currently offer. OOOPS deleted my plan and now I can't get it back again! Im currently paying $20 more than I did originally.
#3 Customer friendly no way! Metro Center Store a few times I was so angry I left. I drove 15 miles to the next store becaused of it. The other further store didnt have all the items I wanted. I had to return to the Metro location. The same girl treated another person even worse I got her name. Observing this behavior it was more than obvious it was discrimination. She was nice to anyone Hispanic and utterly rude to anyone who wasn't. Complaints to the call center in the Philippines sound so scared to loose their job if not defending the company. Still no resolve and nothing ever changes.
#4 My son paid for a new phone. His service was cut off without getting a month free as advertised. They said if you buy a used phone you dont get the month free and looked it over thoroughly AGAIN proving they aren't sure which ones are new or used unless they look at the bill to see how much was charged!
We didn't pay the next month after arguing for the free month that we were told we would get just to have the phone shut off! 3 weeks went by and we paid $60 to have it turned back on and then shut off AGAIN 10 days later!!!
They call it ""SUSPENDED"" This was never explained or given us in writting. If you want to turn your service back on in the month they ""SUSPEND"" which all of us would call it ""SHUT OFF"" a $15 fee is charged to turn the service back on AND your current monthly amount due.
We paid $60 to be ""SHUT OFF"" 1 week later only to owe another month. They also say this ""SUSPEND"" money that one pays to cont. Keeps your phone number. Unfortunately this charged amount doesn't include high speed internet and cable TV. Haha WE CANCELED!
Total amount paid for 1 1/2 months of service $22 $60 $200 phone = $282 Why didn't we just fly to Hawaii???
0 comments