Cricket was promoting a pay for 3 months get 1 month free deal which I took advantage of. When the fourth, supposedly free, month came up I was sent a text saying I owed $110. I called customer service and asked why I had a balance due. First I was told that when I paid for 3 month up front that I was paying a discounted rate which is not true. I paid 3 months of my normal price. Then when I told him that he said well it's because you are paying in advance for the upcoming month and since I paid in January I now have to pay for May. I explained to him that I understand I am paying in advance and when I paid on January 19th for 3 months that should cover February, March, and April which would make May free. Then he put me on hold only to come back and then tell me that he has no information regarding that promotion (which if that was true why was he trying to explain in to me 2 other times?) and I needed to go to the location where I made the payment to work it out. I went to the store and they gave me the same run around. Oh, we don't know anything about that poromotion and you need to call customer service. I had saved my receipt showing the promotion and payment on it but that meant nothing to them. I am not going to waste another second or put another cent towards this company who offers spotty service at best and some of the worst customer service I have experienced. The continuous dropped calls and the constant billing problems with Cricket is not worth the little bit you can save. Especially with better companies now coming out with comprable plans. I would very highly recommend AGAINST using Cricket and if you do choose to, make sure you shop around first and definitely save any and all receipts and paperwork otherwise they will get you!
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