Complaint / review text:
My mother cancelled her acct about a year ago when she moved to another state, then reopened it for her new high-speed internet acct, which should have been 4.95 a month. Thay never cancelled her acct. They kept her dead husbands acct active at 17.95 a month... Which was under her screen name; then added her new acct at 25.90 a month, charged her another 8.00 a month for services she did not want. They refunded. Or SAY they will 2 months of the 8.00 charge... Ooooh thanks. Needless to say we have cancelled all accts. I'm expecting them to continue charging as that is their usual m. O. NEVER use aol, for the love of God use ANY other isp.