Usacomplaints.com » Miscellaneous » Complaint / Review: Empire Today - Empire will RIP you off TODAY and TOMORROW as much as they can! They did it to me $7000.00. #282374

Complaint / Review
Empire Today
Empire will RIP you off TODAY and TOMORROW as much as they can! They did it to me $7000.00

Empire came did their estimate and me and my husband agreed to it. Guys showed up and literally took all my furniture out of my house and put it outside when it was freezing. TVS to, my cable box would not work that night till it warmed up. The floor and carpet looked great for a while untiil i started seeing spots show up on my carpet everywhere, and the laminate floors buckle.
Well the carpet was supposed to be stainmaster, no i dont think so, and i had to shampoo them to keeping them looking clean and with no spots, even when you do not walk with shoes someohow you get spots.

Well i called and had someone come out, yea right, she did not take notes, later i found out, nobody was even scheduled to come look at my floor for the repairs to be done to fix the problems, then the fixing took 3 days for the laminate flooring and these guys did a great job but the leader disappeared and never returned.

The boss at the store told me that he wouldl (Matt Idleman) take care of things about the carpet and the flooring and fix everything. Well he was supposed to call me back the next morning and never did. I spoke to someone else and he stated and i quote, "If your carpet looks dirty it is dirty".

I hung up at that point before i got to the cusssing mode. I even made a complaint witht he BBB and that got me nowhere.

They sent an inspector to my house that poured supposed water on my floor and took pictures of my carpet, so what, i could do that. ANd they said it is my fault because i over cleaned my carpet. This carpet has been in here 2 years and looks 7 yrs old. They patched it and now i have a line down the floor and it is in my door way.

It gets better.

When they finally fixed the laminate flooring, i cooked chili for the guys because the one guy wanted to leave and not finish the work, well to say the least it did not get done that night, they were there to 12 midnight, and he complained all night, and when it was all said and done, they ledt screws in my flooring that they were supposed to come back and fix, they are still there, they never fixed it, and where they patched the carpet, now the carpet is coming up at the end by the hard floor.

So all in all, $7000.00 for flooring and the BBB did not help at all. I just came across the webiste and this happened this past christmas. My floors look like crap and i use the best products. I have a dyson vacuum and an oreck steemer. So I am not Ms. Cheap as you can see. They are apparently.


Offender: Empire Today

Country: USA   State: Tennessee   City: Nashville
Address: 2918 Brick Church Pike
Phone: 6152501351

Category: Miscellaneous

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