I received a fax for open enrollment for health insurance for $188/month for my son that included dental, vision, perscription, hearing and chiropractor. I called the number and spoke with Tyler who gave me the information that I felt I needed to sign up. On Jan. 16th I signed up, gave them my checking account number and I was told my son would have coverage effective 2/1/08. $313 (included $125 application fee) was taken out of my checking account on 1/30/08.
To date I have not received anything - no confirmation - no insurance cards. Everytime I called I got an answering machine, I've emailed and got no response. I tried again on January 31st and to my surprise Tyler answered. He said didn't I give you the 800 number? I said no. So he gave me 800-591-6764. I called it and for 2 weeks now I got the same story that my card was in the mail. I called again today 2/12/08 and was told that "TransAmerica" didn't pull through and now Stephanie was making up the cards for thousands of people.
That's when I decided to check out on the internet (which I should have done before - stupid me!) about this company. I went to 800notes.com and found many similar stories about people being ripped off by this company. I decided to call this number that someone said they had good luck with. So I called 800-919-5514 and spoke with Jamal who said that they have nothing to do with National Alliance and they are a legite "health benefits" company and they are a company called - "Consolidated Workers Association" that would be handling my sons insurance.
I told him I wanted to cancel and he gave me a fax number 909-287-0768 to fax my letter of cancellation which I did today. He said it would take 6 days to process and to call back and they'd let me know what the status of the cancellation is and that I would be refunded my money in full.
I know other people from 800notes.com that said they haven't received any refunds yet - I don't want to get my hopes up but $313 is a lot of money to dish out for nothing. These people have to be stopped and I don't know what to do other than to start here.
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