Here's the short story in order to keep my frustration level down.
This is an online ticket broker. On 6/5/02 they were showing tickets on their website available for Stanley Cup Finals Game 5 in Detroit for 6/13. I called to ask if the site shows tickets, do they have them in hand and ready to ship. They said "yes." My order was placed and I was charged $1,008.73 on my credit card.
Over the next week I was lied to on five separate occassions about the status of my tickets. I also made special arrangements to getto Detroit for the game from Chicago.
On Game Day I was told to go to will-call as the tickets were going to be there at 4:00. I waited at will-call from 4:30 to 8:20 and never got in. (The game started at 8:00). There were five other couples that we met in will-call who had identical stories, lies, and empty promises from this same company. None of us got to see the game.
Then to top it off—they never called to apologize, nor did they ever issue a credit to me my credit card. I had to call Citi Card and issue a complaint, fill out paperwork, and waste more time. Fortunately, the credit card company did issue a permanent credit so I'm not out the money—but what about those other people? I gave them a week to issue the credit and they never did.
This company will lie to, they won't call you back, they simply do not treat you as a client. Why should you have to work so hard?
Jim
Naperville, Illinois
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