I need some help to resolve an issue that I am not getting anywhere with the vendor.
I purchased 4 tickets to the Insight Bowl for 12/31/07. I received the confirmation that I purchased the tickets, the row number, the locations, and the time. The time stated on the web site and also the time stated on the confirmation I received stated the game started at 8pm. One pair of tickets was delivered by mail that afternoon and one set was picked up by my son, I was working till 5pm that day.
Unfortunately no one looked at the tickets, we had no reason to even think that the web site as well as the confirmation was wrong. Well it was, the game actually started at 3:30 that afternoon, 12/31.By the time we were getting ready to leave (6:30pm because we had an hour drive to the stadium which would give us plenty of time before the game started at 8pm) my son was switching channels on the tv and saw that the game had already started. He checked further and found out the game actually started at 3:30pm. We had no way to make it to the game before it would be over.
The vendor, Lava Tickets will take no responsibility. I paid for the tickets on my credit card and had no chance of seeing the game per their confirmation and web site. I would never have purchased the tickets if I had known the game started at 3:30 because I had to work until 5pm. I work 40 minutes from my home in Gilbert getting me home at about 5:45. I have all the documentation as well as the unused tickets.
Is there anyway you can help with this issue? This to me is fraud!
Thank you
Cheryl Smith
480-545-5150
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