Usacomplaints.com » Miscellaneous » Complaint / Review: KRYSTAL Cancun International Vacation Club - My Husband and I got ripped off with a fruadulent timeshare on our honeymoon in Cancun Zona HoteleraZona Hotelera. #235759

Complaint / Review
KRYSTAL Cancun International Vacation Club
My Husband and I got ripped off with a fruadulent timeshare on our honeymoon in Cancun Zona HoteleraZona Hotelera

My Husband and I were conned into a attending a timeshare seminar while we were on our honeymoon in Cancun Mexico. We were blindsided by sales representatives stating that all we had to do was attend this seminar for an hour and take a tour of the hotel and we would recieve tickets for a free breakfast and two tickets for a dinner cruise. We thought it sounded easy enough and they assured us that there were no obligations to them or to the hotel if we attended. Then at the end of his speech the sales guy told us we had to give him a 50 dollar down payment to save our tickets for the breakfast and cruise and we were assured we would recieve the money back after we attended the seminar. My husband and I went to the seminar and DID recieve a free brekfast, two dinner cruis tickets and our 50 dollars back but we also got way more than we barrgained for.

We were scammed, lied to, and cheated by our sales representative Hanz and the quality assurance manager of the hotel Ray Rubio. They mislead us into believing we were not buying into a timehsare but rather a vacation club that would be a good investment in our favor. I felt as if we were lied to in that our sales representative told us that the hotel would be seeling all of our timeshare weeks for the Kystal hotel to turn US a profit. That was one of the selling points for us. We thought we could make money by seeling the Hotel all of our weeks in return for ONE lump sum at the end of the exchange.instead we recieved nothing of the sort, but a bunch of bills and hidden charges that were never discolosed in the presentation. The presentation made it seem that we would buy all these weeks from the hotel or X amount of money and then we could turn around and sell them right back to the hotel so they could rent them out and we would make a large profit off the renting of our weeks. When we got home we realized that the hotel has nothing to do with renting or seeling our weeks, and that we were responsible for doing all the work to sell them by going through a broker. Which whom we now were being asked to pay a ridiculuse amount of money to for actully seeling our weeks for us. The broker stated we would receive a check every time they sold one of our weeks, not one check for the total amount all at once. We were not informed the broker may not sell all our weeks prior to that six month mark like we were told by Hanz and Ray Rubio at the presentation. The broker also told us once we get the check for the weeks they sold we would in turn receive a bill from the Krystal for fees we would have to pay. We were led to believe we would get one check that already had all fees taken out and we could pay off the credit card and loan and we would "net" some money in the end without paying any finance charges or payments except to pay everything off.

We were also told we would have no payment and no intrest for 6 months for the remainingbalance for the weeks that still needed to be sold back to the hotel through the broker. Well one week after we returned home we recieved a bill in the mail with our contract stating that we owed the loan company and the bank money WITH intrest that same month. When looking over the documents we then relized that there were added charges we never signed for on our contract as well as on our bills.

My husband and I have filed a report with our credit card company, PROFECO, our state attorneys office, RCI, Department of Jusice and Rip off Report in hopes that matter will be fixed sooner than later.



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