On July 19, My husband and I (Kelvin and Balita) attended a sales presentation at the NH Krystal resort in Cancun Mexico, The first sales representative that we were introduced to was Rodrico also known as Roy. Roy gave a brief tour of the resort (although they could not show us a room because they said none were available due to remodeling) as we continued the tour. Roy also explained to us what RCI was about and also talked to us about all the places that our family could vacation at in the US and internationally, sensing that we were not that interested, Roy then introduced us to a second sales representative his name was Hanz. Hanz was very charming and smooth, I mean he went above an beyond, by inviting us back out to the resort after we purchased this so call "investment" for breakfast, he gave us tickets for a dinner cruise to celebrate our 5th year anniversary, and to top off before we left to return to our home, to the USA he and his wife even took us out for dinner. I mean really how many sale reps would do that, we really thought he was genuine and that this was a legitimate deal and a good investment for our family. We were really excited about it, Hans offered what my husband and I thought was a perfect solution for us financially, which was an offer to purchase not a timeshare but as NH Krystal stated an "investment" opportunity.
Hanz sold us on the idea of buying the timeshare for the sole purpose of depositing the weeks with the timeshare rental company that NH Krystal does business with (Regal Resales and Rental), and GUARANTEED that they would be renting all 50 (25 power weeks and 25 plus weeks) weeks all at once to convention and golf tournaments attendees and ect. We were promised that we could get back at least if not more than $16,000 in profit. And Hanz also assured us that the weeks would be rented before our first payment of $500.56 is due in October. During the purchase process Krystal disclaimed there guarantee to the rental income, Hanz noticed my pause as I read the sentence, but quickly explained that the Krystal lawyers stated that they could not include that clause since the renting out the timeshares are handled by the broker. Hans then reassured us that our 50 timeshare weeks was still GUARANTEED to be rented and would generate income to pay off the full amount of the loan. My husband and I unfortunately like big dummies continued to sign.
When we arrived back home the broker from Regal called to set up timeshare so that it could be put on the market (yet during the presentation in Cancun Hanz failed to mention the broker would require a $621.25 broker fee) and ready to be rented. The broker Joseph Gardindeni assured us it would be rented with in 90days and that we would receive our checks soon from renters.
September I decided to visit the brokers site and view their listing, but instead what I found was complaint after complaint from customers just like my husband and I, being made the same promises and guarantees and NH Krystal not delivering on them, My heart fell to the floor, as I realized that we had also become a victim of the same scam, lies and deception.
I contacted the brokers Regal resale and rentals and spoke with the the customer service manager Jonathan Cruz, who of course said that they cannot and did not make these guarantees, and that I should contact NH Krystal. I have sent several emails to Mr. Ray Rubio and Laura Gonzalez.
Basically this membership was described as a property investment with a high profit return, which is unethical, fraudulent, deceitfully and misleading a flat out scam, this type of action is illegal. We are requesting a full refund from NH Krystal and B.O.A.in the amount of $19,619.26 which includes the brokers fee and foreign transaction fee, to be returned to us immediately. Had my husband and I saw these complaints prior to this we would have walked away, better yet ran away from them when we first arrived in Cancun Mexico and were approached by NH Krystal representatives at the airport.
Mr. Kelvin and Mrs. Balita
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