Since your news station is endorsing the Divide Pro Pan, I just wanted to tell you about my experience with it.
I saw it on TV and thought it was a great idea, so I purchased one. The offer said if I bought one I would receive one free. I called to order the item and then I was told there would be a $60.00 shipping and handling charge. Against my better judgment I went ahead and bought it justifying the expense with the fact that I received one free. I gave them my credit card information and all my information and that was that. A couple of days later I went online to check my account activity because there seemed to be a problem with my available balance. I noticed two charges for the same amount. After brief research, I noticed that I had been charged 2 times for the same item and a higher price than I was told it would be. I called to try to call and get this straightened out offering to fax them over my bank statement. To say the least they were not at all helpful.
As soon as the package arrived I sent it directly back to the company (this time paying only a $20.00 fee.) When I received my copy of the proof of delivery that the package had been received and signed for I called again hoping to resolve this issue. I spoke with various people in customer service with no progress, and then I was finally transferred to the Executive Director Named Margene Chrissman. I explained the situation again and offered to fax proof of being billed twice and proof of delivery. She said they did not receive the package. I then offered, once more, to fax proof that someone from their company did receive and sign for it. She began getting irate. She was now screaming at me, using profanity, and told me she would not help me, and then hung up on me.
Since I did have proof of every thing I mentioned before, I called the company hoping to find an honest person that would help me, verify all of this, and give me a refund. To sum up everything, I don't have the pans, I'm out approximately $200.00, and could not get anyone to help. I have documented everything and am reporting them to the Better Business Bureau, the Federal Trade Commission, and pursuing any other action that I can to resolve this matter.
Please e-mail me and let me know if you received this e-mail and if has been of any help.
Thank you.
Monique
Houston, Texas
U.S.A.
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