Hello All,
I used Security moving (http://www.securitymoving.com/) to move all my stuff from New Jersey to North Carolina. I gave the descriptions of all my furniture in my apartment. I was given an estimated cost of $900-$1200. On the day of delivery this cost went up to whooping $ 2300. I was supposed to receive the delivery someday between January 3rd to January 5th. But instead of that I received my stuff on January 13th. 10 days late. I was making at least 10-20 calls every day. Sales lady name Brenda and Dispatch guy name Gregory had no clue what customer service is.
January 2nd (Monday) 2006: I called in the morning asking for date, they said call back after 3 days.
January 5th (Thursday) 2006: I called again in the morning, same answer call back later, I called again after few hours, funny answer from them saying your stuff is in Florida and driver stuck there so don't know for the delivery date. That's bullshit answer.
January 6th (Friday): I called again, and return answer was we have no clue where the stuff is. Brenda said: Don't call us again and again, and start yelling and saying I have no control over the driver, the traffic or truck. We will do the best we can.
January 9th till 12th: I was calling them again and again to find out the date. Just bullshit answers. Million times I was put on hold forever.
Finally on 12th evening I got call from driver that we are coming, I said thank god someone is there to help us out.
Slept on floor for few days, eating out both times, motel rent (Another 12 days in Motel cost me extra 400 dollars). Who is going to pay these extra money I spent which I had no plan to spend.
After all the complaints and harassment the company gave me $97 discount. Should I be happy about that??? I don't think so. I had to pay all the money, as I was helpless. My stuff was with them for god knows how many days and they wont bring the stuff into my house until and unless I pay them first. This was my first and last moving with this company and the reason I m writing this is because I don't want any of you to make your moving with this company to begin with.
I am going to file complain on Better business bureau (http://www.bbb.com/). Please forward this to all your friends / family / co-worker everyone you know. Let them know don't go with this InSecurityMoving Company. Just forward this to as many as people you know, so from now on other people wont get stuck with this low cheap movers.
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