Came across your site and figured I would pass along my experiences.in November of I began preparing for a move from Rockville, MD to Boston, MA. The move, scheduled for December 21, was a simple single apartment move. That said, I could not have had a worse experience, as I sit here now, weeks later in an empty apartment. My belongings are yet to be delivered.
The moving company, The Moving Company, guaranteed the items "on or about the 1st of January", with a maximum 7 day window. After assuring that my items had left Maryland on December 28, I became concerned when the moving company would not return my telephone calls for nearly a week.
Finally, my mother was able to get a return call only to discover that my belonging had never even left the company's warehouse. After days of stalling, I was finally advised that the drivers of my shipment had been arrested the night before their scheduled departure. Offering no apology, the company advised us the shipment would be sent when a driver was available. After approximately 5 days, I was advised the shipment was scheduled for delivery on Sunday, January 9. On Sunday, I was again stalled to the tune of 3-4 more days. This time, truck trouble was the culprit.
I was unable to reach anybody on Sunday or Monday and finally spoke with Doron, the supervisor/dispatcher on Monday. He said my things would be delivered Tuesday, January 11 at 6pm - guaranteed. The movers have again failed to show up. I contacted the driver who called me on Thursday and he said I was not on the schedule for Tuesday, Wednesday or Thursday. At this point, I have no idea where my things are or when or if they will ever be delivered.
They are also trying to charge me an extra $600 for who knows what since they can't even tell me how much my stuff weighs!
Clearly, this is a total scam. I hope you can pass this information along to other consumers that they might not have to go through what we have been through.
0 comments