On 3/17/05, Premeire Movie Pass (aka Buyer's Union) called me on the phone with a pitch of $3.95 with a 7 day trial period for free movie passes. They said that the 7 day trial would start once the mail was delivered to me and that there would be a delivery confirmation to verify the beginning of the 7 day trial. There was no delivery confirmation and I did not even receive my package until more than 7 days after the phone call.
My bank said that my account was charged $119.90 on 3/21/05. I immediately called and cancelled and they assured me a form that I had to sign to apply for my refund and state that I would not dispute with my bank and wait for their refund which would then be an additional 7-14 business days. Both of those in succession would have ended on 4/28/05.
Past 30 days a dispute was impossible with my bank. This traps me into paying. This is a breach in contract because 1) They did not have a delivery confimation. 2) I did not have a 7 day trial before the account was charged. 3) It has been WELL past twice 7-14 business days and I have been on the phone with them more than 10 times with no result and still no refund.
I have been battling them ever since and they keep saying that my refund is "in process". I have been transferred to the "high priority" list and a "manual" refund was performed according to them. However, I stil have not received any refunds. I am extremely angry and I am inclined to take legal action. There is no point in calling anymore.
They need to refund my money and stop giving me the runaround. Of course now that I have read all the other people who have fallen for this, I realize most of my efforts were in vain. I will take it up with my bank.
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