Like all the others, I have been fooled as well. The process has been the same: They called and promised that all I would be charged only $3.95, and in return I would get coupons worth $200.
As soon as I received the packet, I checked my account and was shocked to discover that I have been charged $119.90 $3.95 #3.95. Of course, the 7 days of "free-trial" were non-existent. I immediately called and cancelled and requested a refund. All this happened on 12/20/04. At that point they said they were sending me a "Refund Authorization Form" which I would have to fill out and mail them back.
On 1/25/05 I called again, because I haven't received a form yet. They said they were sending me a second one.
I finally received the form and sent it back to them. Two weeks later I called to see if they received my form. Of course, on 3/21/05 the answer was still negative. At this point I have been calling them daily for the past two weeks, so they said they will contact the Head Department for investigation. What I found very disturbing is that they wouldn't give me any information about this "Head Department", so I was unable to contact them personally.
Today, 3/30/05 I called again and have been told that my form has been received on 3/24/05, and that I should allow them 10-14 business days to process my refund.
I will call on 4/7/05 again, and unfortunately I expect to receive the same answer as Dorothy did.
I will keep you informed with my case.
I am a student and 119.90 is a lot for me to just give up on. So if it takes a daily call to these guys to get my money back, I will certainly do it.
I also found it very interesting that if I called the Call One 800 number and asked for information about Buyer's Union, they said that they can't give out any information. A minute later I called Buyer's Union 800 number, and guess what the same guy answered the phone, and he was the one to admit it! How ridiculous is that?!?!
Larissa
Columbia, South Carolina
U.S.A.
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