Last August 17, I called to cheapoair to inquire if i will rebook my flight originally from August 25 to September 28, how much will I pay for penalties. This agent, named Preston, who do not know the correct english, despite stressing the point that I am only inquiring, cancelled my original booking and asked me for 600.00dollars as penalties. After heated arguments, I was escalated to his supervisor, named Ramiro who promised me that he will booked my original flight and will call me after an hour. I have waited for the return call but none has been made. I called the next day and the agent told me that my booking is still under process. The next day I received an email from them offering the new flight on September 28 without any charges and I click to accept it. Last September 4 I received another email that my flight from Phoenix to To Los Angeles was cancelled because I did not pay the 600.00dollars penalty, as told by one supervisor Nicolas. I send them various emails, being kept on hold for hours, always transferred to another department or hung-up, they keep on telling me they will call back but to no avail. Last August 10, I called them again because they threaten to cancel my flight if I will not pay 600.00. I called an agent named Ken and was informed that my penalty was reduced to 350.00 dollars and I can have the option to depart from Phoenix to Manila. He told me to speak to Ramiro and have my credit card ready. I am trying all day to speak to Ramiro, even gave my callback number but he is not contacting me and |cannot contact him. September 11 I spoke to an agent Maximus and he said I call after 9 hours because Ramiro is not there and he is the only one who can solve this issue.
I want my original flight back, from Phoenix to Manila without any charges. I need a confirmed flight instead of everyday I am receiving a notice of change of flight. Please help me as it is useless to contact this company.
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