Complaint / Review
JustCloud
Consumer Report

I signed up for the JustCloud service in December of then signed up 3 family members to their own account. On August 30th, we each received notices saying we had 4 weeks to upgrade (from $7 to $30/month) or our files would be deleted. The notes went on to say the decision was irreversible, and my inquiries for even basic details or an explanation were met with repeated generic responses.

All of our accounts were well within reason of their plan details.

The game is apparently to get users to spend 10 days uploading their stuff (that is for about 300gb of data; an average hard drive by today's standards) then threaten to turn off the lights until the ransom is paid.

Shady!!!

Here's some details on the emails for when others Google search the same:

"Our account monitoring system has flagged your account as being used out the boundaries of a normal user. Unfortunately this means we will no longer be able to have you on our personal user platform. You have 30 days from today to move your files away otherwise they will be permanently deleted and your account cancelled. The only other option we can offer you is to switch to one of our business accounts which will be more suitable for your data storage needs."

Adding: "As per our Terms and Conditions, we have the sole discretion to ask you to move plan type and there is nothing we can now do to prevent the above actions taking place."

After requesting more information, I received:

"Your account has been flagged this means we will no longer be able to have you on our personal user platform. We have to follow our Terms and Conditions, there is nothing we can now do to prevent the actions taking place. We understand that there might be a small increase in plan cost but you will find a business account suits your backup needs better. We do have the sole discretion to ask you to move plan type. Additionally we allow any user 30 days to recover all stored data from our first contact."

Adding: "To reiterate, there is NOTHING we can now do to prevent the actions taking place."