I bought the unlimited backup plan for $95 on 5/26. They restricted my backups. I had 500 GB of data to back up, and I was only able to get 110 GB backed up and that took 7 months.in December my credit card was charged $50. They said it was because they were no longer offering the unlimited backup. They refused to give me access to my data and said it had been deleted.in February I received four emails offering me "free" access to the program. I went in to get my data and was charged $56. I've already paid for the program until 5. I have dozens of emails from them showing they they are not incompetent, they are criminals.
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