I was ordering Nespresso coffee online when an ad popped up offering me a free trail for Lorelia anti-ageing face cream. I only had to pay the postage - which required my address and credit card. The cream arrived and the postage amount appeared on my credit card statement. The next month there was a $104.00 charge on my credit card statement from Lorelia. I phoned right away and spoke to Adam, employee 1034. He told me that the charge was for the jar of cream I had received because I hadn't cancelled my account within a 14 day trial period. I did not know there was a 14 day trial period for that small jar. I had assumed it was a sample and if I liked it, I could order more. The $104 charge appeared on my credit statement 11 days after the postage charge. I would have had to be very vigilant to have noticed that charge within three days. Adam claimed that it is stated, somewhere on the online form, that if order was not cancelled within 14 days, you will be billed for the cost of the cream. When I tried to verify that this was, in fact, on the online form, I could not get into that part of their ordering process without setting myself up again. When I called Lorelia, I was immediately put into a 'tree' that was set up for cancellation of future orders but there was no way to cancel the first order. I had not known the 'trial sample' was really 1 month's supply and that by ordering the 'free gift', I was placing a $100 order. It is a scam. A trick. What can I do?
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