Complaint / review text:
I was having trouble with my computer (slow, freezing, etc.) so I saw on the internet, a software called PC Cleaner Pro. When I attempted to download and use it, I was having problems with it. I called a number given for assistance and got a lady who told me her name was Aley Durham.in a short time, she was able to look into my computer and purported to show me all types of error messages and other problems which she described as "... Seriously affecting and potentially damaging to my computer's performance. Before I knew it, she had sucked me into remote Tech support and a new antivirus program. She directed my attention to the antivirus program, Panda Internet Security 2013, which showed the program as costing $499.99. The tech support to clean up my computer was quoted at something like $250. I, of course, was taken back by the quote and indicated it was too much for me. She said the she might be able to get me a better deal and ask me to hold while she checked. She came back and offered both the tech support and the antivirus software for $444.99, a "savings" of about $250! Like an idiot, I took it. She, then switched me to a "tech" who was to work on my computer remotely. After a couple of hours, I received a message that the work was done and I could now use my computer.
Briefly, what I have discovered is that my computer is still slow with occasional freezing. I can not see an appreciable diffence in the performance of my computer. Further, upon checking further, I found that the Panda Antivirus company was advertising the Panda Internet Security software for $44.99!
I can only conclude that I have been scammed.