Complaint / review text:
I received a phone call from a person who identified himself as Andre Ritchie and claimed that he worked for a tech support company (Tech2Tech) under contract to Microsoft. He said that my IP address had been compromised, likely by a hacker, and that spyware &/or other malicious software had likely been installed. I said that I would contact Microsoft tech support directly to which he responded that MS does not provide that service (I. E., all tech support is sub'd out). I said that I would contact my Internet service provider for a confirmation and he replied that they would not have access to Microsoft security reports. Tech2tech rep also said that Norton & other security monitoring products were not effective, particularly at detecting spyware. Both MS & my internet provider confirmed that Tech2tech is a scam company. Phone number provided by the "tech2tech" rep was800.262.9375. My Internet provider recommended that I also contact the police.