Complaint / review text:
On 04-21-2013, I purcased 2 computers from Joy Systems (a great company with the best customer service I have ever dealt with). Apparently, when on Joys Systms website, the purchase actually goes through Rakuten. T following day, I checked the status of the order and saw it was in progress n I had a crdit of 1638 points ($16.38). Later on th 22nd, it would not let me check the status. It kept saying incorrect email. I contacted the company and they advised me I was not using the correct email to get in. After many emails back and forth, they kept telling me I needed the original emal. I kept asking how to retire or reset it and was constantly advised I could not rese it without knowing the original email (which I may have made a mistake when I ordered.) After first saying they had no ecord of the order, I contacted the credit card company and was advised that a charge went through on 04-21-2013 at 6:49pm from Rakuten. I gave them this info, the items purchased, all my contact info that was on the order and they refused to help me. Two days ago, I advised them that if they wouln't help me, I would refuse the packages and challenge the charges with the credit card company. Fedex later that day left the packages on my doorstep. I was going to send them back, but I do not want to create any prblems for Joy Systems (who are an awesome company). Two days ago, in an email, Rakuten's rep said he never thought to call me on the phone (which is what I wanted from the start). They do not publish a phone number for the public on thei website. He also said he would have a rep call me two days ago. No call. This is the worst shopping nightmare I have ever been through. I am going to challenge this amount when the credit card comes in and file complaints until I get it.