Complaint / Review
Ihop #1924
Ihop. Worst customer experience ever

Poor to Fair was an overstatement. I just had the worst customer service experience I have ever had in my life. I went there with a few friends, we were sat in a section by ourselves which we thought would be good because we had the waitress to ourselves. First off, our waitress, Lindsay, could not get our order right and we had to repeat it to her numerous times, then had to go through the same thing when she asked how we wanted to split the check. Then we waited for over an hour to get our meals during which one of us had to leave the table to find her because every single glass at the table was empty and had been for a while. Then the food started coming out. This process took at least ten minutes during which we discovered that nearly half of what we ordered was either wrong or cold and needed to be fixed. As the plates were being distributed and then returned to the kitchen the waitress dropped some hash browns off of one of the plates (no big deal, I thought). By this time some of us were extremely frustrated and asked for the manager. The manager, Lupe, came out and seemed upset that we had called on him and when we explained what was going on he kept asking us what the problem was, and then asked us which one of us had thrown hash browns on the floor. He seemed unwilling to accept that anything was wrong and was very argumentative.By the time the majority of of were finally fed up with the experience and were trying to pay and leave, I finally got the soup I had ordered to go with my meal. The only positive in the whole situation was that another waitress from a different section named Alex came over and attempted to rectify what she could and apologized for things getting out of hand. We finally asked for our check so that we could leave and the brought us the check which was not split at all like we had asked and we were charged double for several items and some thing were put on the bill that weren't ordered at all. I will NEVER eat at that particular IHOP again and will do my best to avoid the rest of them as well.