Usacomplaints.com » Foodstuff » Complaint / Review: Ihop - Given meat sauce, when told was vegetarian, and forced to pay for it. #596457

Complaint / Review
Ihop
Given meat sauce, when told was vegetarian, and forced to pay for it

I am making a complaint about the ihop in pigeon forge, tn. I went to this ihop, and informed the waitress first thing that I am a vegetarian, and inquired about their marinara sauce. I showed the waitress that the description shows no meat listed, but I asked her to double check with the kitchen to make sure. She came back to advise me that there is no meat in the sauce. Well, when I started to eat my meal, I noticed chunks of MEAT in the sauce. I asked her to please take the plate away because there is indeed meat in the sauce. I ate one bite of my meal. I expected to not have to pay for this since I was lied to by the kitchen staff that the sauce had no meat, and also by the menu description which has no mention of meat. The staff was well aware that I am a vegetarian. Well, I got the bill, and was advised to speak to the manager.

The manager stood very firm that I would be paying for the meal that I did not eat. He said that he will be gracious enough to take 10% off of the meal. I was so upset by this time I was in tears, and told him that my being a vegetarian is my religious right, and I did not want to pay for this meal that I could not eat. He absolutely REFUSED, and forced me to pay for it. I guess I should have been just as rude right back, and just walk off, which I wish I had've. From the way this total unprofessional jerk was acting, though, he would've probably called the police.

This was absolutely deliberate. The staff knew well before I got my food that I am a vegetarian, and served me meat sauce anyhow, and the manager forced me to pay for food that I did not eat, and I had to go get food after I left there.

If you are a vegetarian do not go to the ihop in pigeon forge, they will knowingly serve you meat that you cannot eat and force to pay. I have not gotten any resolution at all from ihop and i will never eat there again.

Btw, ihop, I have told all my friends and family about the way you have acted, and they refuse to go to ihop anymore. You probably don't care at all, but if you treat enough people this way, soon you will be out of business, jerks.


Offender: Ihop

Country: USA   State: Tennessee   City: Pigeon Forge

Category: Foodstuff

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