First signs we should have walked out on them: my wife indicated she was interested in a car and inquired on line with cars.com. Jason Castillo (sales manager/director) from Legend Kia emailed her right away and called soon after and was very responsive to our questions. We went in to the dealership on/by Judsen and 410 in the evening. As we were headed to the dealership, we get a phone call from a female sales rep from the same dealership (Legend Kia) and we informed her that we already spoke to someone and before my wife could finish that sentence the female sales rep had already hung up on her. We should of walked away after that. Second thing is that the used car sales floor is not as clean or kept as any other dealership. After everything was said and done we purchased the vehicle because of the "low price" and instantly regret our decision. The next morning when we were able to see how they never bothered to vacuum or shampoo the interior. We wanted to take it back witin 12 hours of purchasing it (always double check return policy). I understand it was a lower price for a reason but I am telling you now that you can spend your money on another used vehicle at another dealership for the same price and you would have all of those things done and more... Just sayin. There were dents on the outside we asked to get repaired and Jason put it on a "we owe" type of paper reflecting they would fix it. So now when I call to follow up on when this "dent/body guy" is coming in. Allegedly the "dent guy" comes in every other week and its been 3 weeks and the "we owe" expires after 30 days. Part of me sort of wants it to expire so I can have more to complain about with this dealership and the sales manager. Jason nor anyone else answers the phone over there when we call. Even the business card Jason gave us, we call that number and he still doesn't answer nor does he return any phone calls, we leave messages, still nothing. Do not take your business to these people at all. The sales people will never make it past unprofessional and the title of the stereotypical car salesman sleez because they are a reflection of their managers. The managers let them get away with hanging up on customers because the managers themselves lack the character and integrity to even face people knowing they gave them a horrible product. Fine, I will take the hit for being naive and allowing myself to be fooled with this garbage customer service. If you don't believe me, walk into a few dealerships before you walk in to this one. The facility is run down in comparison. Also, ask about the return policy on used vehicles. Texas law says there are lemon laws for used vehicles under the original warranty only (double check online) but other dealerships throw a 24-48 hr or even a few days return policy but not this one. As for the vehicle, I will use it for a few months and trade it in and NEVER go back to this place.
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