I placed my valentine’s order with Blooms Today on Feb 9th with a delivery date of Feb 14th and aside from automatically being signed up for their rewards program, which costs $9.99 and cannot be canceled until 22 days later, I received my confirmation number and my account was charged within minutes with no indication or messages of any problems with receiving the product and services that I had paid for. On Feb 14th at 8:03 my wife sends me a text saying "Ok, I thought that you would send me flowers... Disappointed" needless to say the flowers never showed up and the customer service number only provided a pre-recording that stated that all orders are in process for delivery and if there are any problems to call back tomorrow at 8:00AM. Now that my Valentine’s Day was single handedly destroyed by Blooms Today, I promptly called back the next day to only be told that they were very sorry and that I was entitled to a refunded or a delivery at a later time. No manager to escalate the matter to and no other options? How does a company stay in business with that kind of customer service? You screw-up, for whatever reason, fail to deliver the product and service that you advertized you would and then you don't even try and make it all right with your customer. I mean how do you not refund the total amount and follow through with your obligation of delivering some type of apologetic flower arrangement? BBB here I come!
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