DirecPath has regularly lied to, postponed, and over-charged me for web these past couple of months. I'm on the 3Mbps strategy, and also have never gotten anywhere near these rates. Actually, I get about. 2 -. 3Mbps, as does the whole house complex.
I’ve needed to contact Direcpath on about 15 various events about how exactly sluggish my web moves and whenever they send a technology and state they “fixed it”, but a couple of days later I obtain the identical problem. I understand it's not really a problem nearby in my experience, however the whole complex has got the identical issue.
The very first time a specialist arrived on the scene, he never arrived inside but stated he set it since I'd "red lamps", which he created them inexperienced. I suppose that designed a few of the gear exterior since he never arrived directly into examine something. The web worked good and that I was receiving 2-3 Mbps for around 3 times, after which it decreased back to. 2-. 5 Mbps. Following the 4th evening of these rates I approached Direcpath again plus they stated they'd deliver their finest specialist out to resolve the issue.
The 2nd time a technology arrived and when again he never arrived inside-so I've no idea what he did, but he was below for around five minutes after which called the doorway; requiring that there is nothing he might do with my web since my lamps were inexperienced which my most suitable choice was to "buy a more costly strategy".
The 3rd period DirecPath approached me it had been from their corporate HQ. I skipped the phone call and so I had a voicemail from their store they might deliver a technology out to check out the issue. They delivered a technology out, charged me for this although used to donot request the visit, and explained there is nothing they might do concerning the slow rates. He explained it had been a problem using the satellite. Really? Satellite for cable net? Whoa...
After many guarantees from the DirecPath call-center that somebody might contact me, I had been approached again in regards to a month later from somebody from HQ the problem wasn't something which might simply be set. They stated it'd consider 4-6 weeks in order for them to boost the bandwidth to my complex. There's simply no reason it will consider 4-6 weeks to obtain this problem solved.
Since DirecPath guaranteed they might deliver their best specialist out to resolve the problem which was the clear answer I acquired from their intended greatest, excluding all of the lies, fake costs, and common ambiguity of the organization; I've lost assurance that they're prepared to repair the problem without public grievances.
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