DirecPath has routinely lied to, delayed, and over-billed me for internet these past few months. I am on a 3Mbps plan, and have never gotten anywhere near those speeds.in fact, I get about. 2 -. 3Mbps, as does the entire apartment complex. I%u2019ve had to contact Direcpath on about 15 different occasions about how slow my internet goes and every time they send out a tech and claim they %u201Cfixed it%u201D, but a few days later I get the exact same issue. I know it is not a problem local to me, but the entire complex has the exact same problem.
The first time a technician came out, he never came inside but said he fixed it because I had "red lights", and that he made them green. I assume that meant some of the equipment outside because he never came in to check anything. The internet worked fine and I was getting 2-3 Mbps for about 3 days, and then it dropped back down to. 2-. 5 Mbps. After the 4th day of those speeds I contacted Direcpath again and they said they would send their best technician out to solve the problem.
The second time a tech came and once again he never came inside so I have no idea what he did, but he was here for about 5 minutes and then rang the door; insisting that there was nothing he could do with my internet because my lights were green and that my best option was to "purchase a more expensive plan".
The third time DirecPath contacted me it was from their corporate HQ. I missed the call so I had a voicemail from them that they would send a tech out to look at the problem. They sent a tech out, billed me for it even though I didn't ask for the visit, and told me there was nothing they could do about the slow speeds. He said it was an issue with the satellite. Really? Satellite for cable internet? Wow...
After several assurances by the DirecPath call center that someone would contact me, I was contacted again about a month later from someone from HQ that the issue was not something that could easily be fixed. They said it would take 4-6 months for them to increase the bandwidth to my complex. There is absolutely no reason why it should take 4-6 months to get this issue resolved.
Because DirecPath promised that they would send their best technician out to solve the issue and this was the answer I got from their supposed best, not including all the lies, false fees, and general ambiguity of the company; I have lost confidence that they are willing to fix the problem without public complaints.
0 comments