They have a great selection of fun items, but it seems to me they spend way too much time Instagramming in Paris and bragging about being "Nasty Gals" (so demeaning) and not enough time doing their jobs.
I returned one of my two shoe purchases, and it was received by them on Sept 25th. TWO WEEKS later it still had not been processed, so I called and was told they were behind & it would be processed "the following week". Which it was... Sort of. My order status updated, but guess what? No money. A full week from it being "processed" I called again and asked where my funds were. Because they had just moved their warehouse (which, I understand is a legit excuse for the physical processing to be delayed, but should have NOTHING to do with financials) she stated it would be another week before funds were returned. I said I wasn't okay with this and wanted to speak with someone else. She kindly put me only hold and returned saying my money would be put back on my card today. Thanks, but... It shouldn't have taken that much harassment to get my money back... A month to process a return is not right!
And considering the reviews regarding this matter are pretty consistent, warehouse move or not, maybe they should change their FAQ's that state returns will take a week...
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