I needed a computer and thought, Dude your getting a Dell. Called the 800 number talked to Sales Rep. Ekta Shah and explained that I used my computer for E-Mails and it is very important as I am homebound. I explained I needed help with placing my order, so we started at the $499.00 and upgraded till my cost was over $800.00.
My computer arrived with in a week and I had a friend set it up and am very pleased with the my purchase. I applied for my rebates on upgraded warranties and recieved them in a timely manner. On my packing slip and invoice it just list a lump sum, and called customer service and asked for a itemized invoice.
Dell sent a Electronic Certified Copy that list only the lump sum. The two 800 Numbers listed on my paperwork are no longer in service, so I called same number I placed my order.
I reached customer service explained what I wanted and was told that company policy did not allow the breakdown of pricing. I asked to speak to a supervisor was told they would tell me the same thing and I would have to hold for about 25 minutes, I asked to be called back and was told I would be called in two business days. That was 8-11 and I am still waiting.
0 comments