Sorry, Sorry, Sorry is all they can say when you call to get somthing taken care of. All I can say is they have the sorriest internet service in the country. I was told by a service tech that they will slow down the speed to dial up speed from 4pm to 1am, they only allow you to download so much and cut you off unless you buy tokens to allow more downlaod allowance, if you go over the allowance you will be slowed down for the next 24 hours. None of this is told to you when you sign up for thier services. If you have to call for help you will talk to someone in India that does not understand a flippen word of english, they dont know when to shut thier mouth and listen to the problems you are having. They will blame the trouble on your computer and not thier equipment. If they have to schedule a service tech to come out the actual problem will not be told to the service tech the problem will be blown out of proportion or backwards. You will be charged from hughes net for a service call as well as the company they call to do the service for you. It will take anywhere from 3 to 5 days to get help. If your going to use these people for service the contractors they use do not bring the right tools to get everything set right and they guess at the right set up, and then you get charged to get it corrected. They tell you that you will have the best of everything when you use them but the truth is you get the best of everything if you stay away from them. I have had what they call service for about 1 year and have had to call them for help at least 8 times because it is such a lousy connection.By the way if you ask to talk with someone at the corprate office you will be told that tey do not have tha number to contact them and you have to write a lettr to get your problem taken care of. That tells you right there that the customer is not imortant to this company.
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