Living in the country with no other Internet connections available in my area, I found myself left with HughesNet as my only "high speed" Internet option. I called them and their representative assured me that my speed would be approximately one second per page to go to the satellite and back. It worked at that speed for approximately 24 hours and then went down to a crawl comparing to dial up speed and then started with not allowing me to access the Internet at all.
My contract was supposed to be for 375MB which within the first trial month HughesNet took away 75MB stating it would "increase speed" which only made pages run slower yet.
I contacted HughesNet and their tech support had me shut down and restart their modem which did work the first few times, but steadily got to the point where I could not connect. Meanwhile, with me calling them every time I turned my computer on for tech support as I could not even access their home page for help, Hughes kept telling me that it was my computer, which I have had my own personal tech check my computer and the problem is with HughesNet. Not my computer.
I have connection problems every few minutes when I am online, if it lets me connect, stating there is no connection and connection needs to be re-established through HughesNet's link on their pop up box. This is very frustrating. I am at wits end as on 6/24/08 during my call for support to HughesNet, their tech "YoCase"?? (calls are I believe going to India), took me through all the prompts checking my system and time after time it gave the incorrect IP address and incorrect DNS over and over coming from their end. YoCase could not correct the problem and transferred me to someone else who ran me through the identical tests with the same result so that tech told me that someone would be out to my home to fix the problem within 48 hours. As of today, 9/19/08 I have yet to even get a phone call from tech support and no one has bothered to come to repair the problem, YET, HughesNet continues faithfully withdrawing their $95.61 a month from my account for service I am not receiving.
When is someone going to do something about this company? How long do we have to be steadily ripped off? The government is making it manditory for everyone to be updated on their televisions, why on earth haven't they made it manditory to update everyone to Broadband so we can have a choice who we want as our provider and be offered the same package deals as the more populated areas get to take advantage of? Not just be stuck with a provider who cheats you on your service.
I told HughesNet before my 30 trial period was up that it wasn't worth it and I didn't want it and they disconnected me two times transferring me to the department so I could talk to them about ending my service. I don't appreciate tricks and being railroaded into keeping a service I do not want anymore. This is outrageous.
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