I ordered some DVD's from these guys in May and paid by credit card. I am outside the US but Mallcom prides itself on its "international service"... What a load of bull.
I waited a whole month for them to arrive before I chased it up with their customer services..."Yes sir, your shipment was sent out same day as ordered via US mail, we are unable to track this after it leaves the US."
They told me they prepared my order again and sent that out too, again via US mail. Another month goes by... Seems US mail is just that, can't deliver anything outside the US... Only with Mallcom orders though.
They then suggest I pay for a UPS shipment at $49!! On top of the $30 I have already paid them for postage and packing on the order. "No thanks, cancel my order please and issue a refund please"
"Cant do that sir, there are no refunds after an order has been shipped"
... Bet you didn't see that one in the small print did you. You dont get any DVDs but they sure as hell keep your money. I strongly advise against buying anything from this company. They dont seem to know their head from their a*se.
Andrew
witheld
United Kingdom
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