I purchased speedmaxpc and was directed to a phone number to activate my software, little to my knowledge at the time I was being directed to Qresolve (they don't tell you that when they answer the phone). From there things only went downhill.
I was taken for $440.05 by them being pushy to protect 3 computers in my home/business because according to them I have over 1000 issues with my computer. They have not fixed my first problem and it's been 4 months. They go into your computer and just play around for hours on end and do absolutly nothing to fix the issue. They were on my pc for at least 12hrs (one session) and no results. Another time they only reset my computer to the day of the issue??? How does this fix the problem?
I have been trying to contact a manager for 2 days straight because I am very unhappy with how they pretend to do work, they are not doing any work and when I ask them any questions about what they are doing they will not give me an answer they ignore my question. And no one will transfer me to a manager, I am told someone will contact me I have to wait about 5 days for them to call back (not acceptable). Yet they keep trying to access my pc even though I repeatidly say No! They have done enough damage already.
I feel as though these people are not qualified technicians and demand a refund.
I have sent an email to qresolve and also one to safecart.com about this business demanding a refund because calling qresolve hasn't gotten me to talk to anyone yet. Until yesterday I didn't know the company is in India, now I have read there are a lot of people being scammed by qresovle aswell. It's hard to investigate into a company when you are completely unaware you are dealing with that company.
This company is false advertising/bait&switch & fraud, the only words to describe Qresolve.com.
I have contacted both qresolve and safecart with this issue hoping someone will protect me from being victimized even more than I already am.
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