After telling the salesperson on the phone that I knew very little about computers, I was promised by the man salesperson that a representative from Boostability would 'walk me' through the process. Within a day I got emails with instructions. My email response asking for someone to 'walk me' through it was ignored by Jewel Przybyia, my account manager. I immediately cancelled the service. And immediately got a response from Jewel through a voice mail she left of my phone recorder. I returned Jewel's phone call and explained to her why I was canceling. I canceled the service within 48 hours. She sent me an email verification. I have her on my recorder and I have her email acknowledging my cancellation. A few weeks later, I get a call from another rep who said he was working on my account. He said he saw nothing in my account that showed it being cancelled. He checked with Jewel and called me back. Jewel lied and said I never canceled the account. Now the new rep says I waited too long to cancel. I'm am fighting with them trying to recover my $400. Total rip-off! I am going to file a compliant with the Missouri Attorney Generals Office. Toral rip-off!
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