I'll start off with my first bad Customer Service experience with Jewel of Lane Bryant. I had previously injured my wrist and was unable to fasten my bra without help from usually my sister mind you I had been shopping at Lane Bryant for manyyyy mannyy years previous to this and my sister or daughter had always helped me with this. Well I went into the store this day and saw a couple bras and went to go in the fitting room when i was told "NO ONLY ONE PERSON PER ROOM" very rude by "Jewel" I explained my delimna to her and she still refused to let my sister help me so i placed the bras back on the rack and left
Well a couple weeks later I came back because I saw several signs through the window that said all clearance an additional 50% off so I decided I would try it again. "Jewel" was there again and I picked up a clearance item and asked if this was included in the sale and I was told "the sale was over yesterday" at this time obviously irritated I asked why the signs were still up and advised that this is false advertisement and was told hatefully "They are still up cuz they are still up sales over" I politely put my stuff down left and called corporate
My call was never returned so I emailed corporate to which I recieved a quick response and felt somewhat better little did I know all this was was lip service and I was told I needed to find out her name which was strange to me I shouldnt have had to do legwork i wasnt in the wrong. But I found out "Jewel's" name and emailed back to which I was promised a call from a regional manager which never came and still hasnt months later. My issue was never resolved and I WILL NOT GO BACK OR SPEAK KINDLY OF LANE BRYANT UNTIL IT IS
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