Complaint / Review
Staples
Another ripoff by a major corporation

A year ago I purchased insurance for my Hewlet Packard laptop for $400 for 3 years from Staples. Now after many problems (the computer is obviously a lemon) the wireless card is broken. Their records don't show that I purchased the warranty. We faxed them a copy of the receipt twice. This has been going on for 3 weeks. They still haven't sent us a box to mail the computer back to them for repairs. Now I'm told that no matter what is wrong with the computer they will only format the hard drive and send it back to me. I've already done that and the wireless card still doesn't work. Why should it anyway? This is not a software problem.