I purchased an HP Pavilion Laptop 1 1/2 yrs. Ago. Have had exact same problem since purchase. Given runaround by store employees, regarding original waranty, purchased extended staples warranty and replacement policies of my computer. I am at my wits end because I get the same story each time-send to service depot, they'll repair and return over and over and over again. Cannot get a straight answer regarding replacement or reimbursal of my computer. I am so disgusted by the way Staples passes the buck and continues to jerk me around. I need an honest person's help.
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