Purchased a new laptop computer and printer from Staples on November 10. On December 7,27 days after purchase, the screen malfunctions with an obvious manufacturer's defect.
On December 9 I returned to the Staples where it was purchased and they told me that since it was more than 14 days old and I hadn't purchased their extended warranty (perhaps more appropriately - "Extortion warranty" based on the high pressure sales pitch to get you to buy one), that they would not honor the manufacturers warranty.
I pointed out the 1 year warranty advertised on their website and they told me that I would have to deal with HP on my own since I hadn't purchased the Staples warranty.
This is deceptive advertising and a dishonest business practice. I believe Staples may be bilking suppliers and customers out of a lot of money by selling warranties they bill as "extended" but are really duplicating the manufacturer's warranty and customers are being charged by staples for repairs Staples then turns in under the manufacturer's warranty!
Bottom line —never buy electronics at Staples. I approve all purchases for my company. We have spent ten's of thousands of dollars at Staples. We will NEVER never buy anything else from Staples.
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