I hired Ultimate Pet Websites in October with a promise of a complete design of our new small business (pet service) website. We were told they could include enhanced features, search engine optimization, and would grant us full access to the editing software with the ability to publish changes. We paid $1149.00.
Our request was granted to have it completed by no later than Dec 1st 2011. We were assured it would be complete within 4-5 weeks. I heard nothing else for the first four weeks. I asked to cancel, not having a good feeling about my decision or confidence in the designer I was assigned. I had not seen even a first draft. But, was reminded of the time frame and assured they would be more responsive.
I spent 10 weeks of near daily checking status, only to find nothing done. I was sending very detailed ideas and specific scripting, images, and instructions for revisions. I was creating every page top to bottom of what I wanted. Still they would never get done I gave up. What they had created in the 10 weeks, was nothing close to a professional site. It was ridiculous to say the least. This company is the biggest scam out there!
They would not respond to emails requesting refund. Phone calls were painful as they were very unprofessional and standard response "we do not give refunds" over and over. The phantom owner never contacted me after many requests for refund. I still today (Dec 30th) have no site and only a refusal of a refund of my $1149.
Do not give them any money!!
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