Hired UPW in June with a promise of a complete redesign of our existing small business (pet service) website. We were told they could include enhanced features, search engine optimization, and would grant us full access to the editing software with the ability to publish changes. We paid $649.00.
Our request was to have it completed by mid to late August. We were assured it would be complete within 4-6 weeks. I heard nothing else for the first two weeks. I asked to cancel, not having a good feeling about my decision or confidence in the designer I was assigned. I had not seen even a first draft. But, was reminded of the time frame and assured they would be more responsive.
I spent 10 weeks of near daily checking status, only to find nothing done. I was sending very detailed ideas and specific scripting, images, and instructions for revisions. I was practically creating every page top to bottom of what I wanted. Still they would never get done I gave up. What they had created in the 10 weeks, was nothing close to a professional site. It was nowhere near what I had asked for.
They would not respond to emails. Phone calls were painful as they were very unprofessional. The phantom owner never contacted me after my many requests for refund. I still (in December) have no site and only a refusal of a refund from UPW.
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