On 4/5 My Wife and I paid Richard Wallace of Ultimate Iron Works, $2500.00 for an Iron Door, we were told that if would take 4 to 5 weeks to complete. Well it's 06/17 and we still have no door and no refund. We had called Richard Wallace about 3 weeks in and he said door was on track and would be done and installed within the next 2 weeks and after that is when the Non responsiveness started.
Those weeks come and go and NO DOOR, we call many times after that and get NO resonse at all from him. Then a week later I get a call back from Richard who acts suprised the door hasnt been installed and apologies and says it will be installed this friday That was to be 5-20. I take off work and wait and call and guess what, no show and no call backs. This goes on thru may till I get a call on 5/25 from a Joe with his company, hes says the glass is being delivered and they will install the door this friday on 5/27. Guess what again NO SHOW NO CALLS. I have called and requested my door or a refund several times and this guy doesn't care. I have no recourse, So i am filing against him and his co.in court, have contacted the BBB and will be contacting the states attorneys office as this seems to be a habit for this guy. We will also be contacting a few local news sources as they have people that do reports on company like this.
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