I called and cancelled my account with Skybeam over 2 months ago due to the terrible internet service. I was told it would be 3 weeks before a representative could come by my house and pick up their equipment (which would have been on Aug 18th).
I did not get a call and no one came to my house. I have received 2 more bills from this company for services I did not receive because my account was supposed to be closed and we have already changed ISPs.
I called today to find out why I still had the equipment and was told they could not come get it until October! I said that was unacceptable and asked for a supervisor. I was told no supervisor was available. I informed the rep that I knew call centers have managers working with the shifts, but she maintained no one was available for me to talk to.
I called JAB Wireless, who owns Skybeam, and left a message for Jim Vaughn, the CEO and Director, Co-Founder of JAB Wireless.
I am being billed for services not received and they expect me to store their equipment until they have time to get it! Deplorable business practices!!
0 comments