As of close of business on March 18, I have not received a refund on my credit card. I have found out more about the company.
Mypopcornmachine.com is an online store front that sells merchandise by taking orders and then processing the order through a 3rd party supplier. The customer support that they are so proud of is based in India. That accounts for the accent William had when I spoke with him on the phone. Nothing is wrong with outsourcing to India, I just mention it to show that they really have no business in the USA, just a store front. The business is owned by a Mr. Dominic Lee who resides in Hong Kong.
Today, March 18, I sent an email to their customer support and have indicated I will get the owner of the company involved through legal action if my refund is not processed by COB on Monday, March 21. A real company would have already processed my refund by now.
I know it does not make sense for a company to withhold a refund. That is the way some of these scammers make their living. I will continue this matter on Monday after COB and see if I yet have
a refund of my $45.84.