Usacomplaints.com » Internet & Web » Complaint / Review: High Speed Internet - Failed service. #633665

Complaint / Review
High Speed Internet
Failed service

Essentially, I observed regularly sluggish rates about the high speed online sites I buy from CenturyLink 12/21. The issue just happens around 19 or 20:00 hrs pst. Tech-support trained me just how to examine the pace and find the path my support requires. I started gathering information and recorded a routine of the things they contact "bottle necking" that happened in a host out-of my local area. After many connections with well-meaning support technicians (who have been really individual) it became obvious the issue does certainly occur elsewhere and never locally. Nevertheless, I'd to truly have a technology arrived at my home to confirm this. He was there around 7 however the issue hadn't started. He got my information and stated that anything could be completed "quickly" to fix what's possibly an infrastructure issue. He explained he'd move the problem to his chef and "up the hierarchy". He was extremely skilled. Nevertheless I've to speculate: Today what? Is CenturyLink truly likely to look after its clients? Is it time for you to help?


Offender: High Speed Internet

Country: USA   State: Oregon

Category: Internet & Web

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