I called Comcast to see what could be done to lower my bill and was told "there's no law we have to provide you TV - do you want me to transfer you to disconnect?" I changed service about 2 months later, and the day after my new service went in, I took in the Comcast boxes (on a Saturday). On Monday, I received a letter threatening to send me to collections if I didn't return their equipment. When I called, they said they didn't have any record of the letter - I offered to send them a copy and they declined. No one EVER contacted me to see why I quit doing business with them. The WORST customer service I've EVER encountered (even worse than the big phone companies!!!). I don't want a response - I just want them to know how lousy their Cable TV service is and how even worse their Customer Service is!
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