I started ISDN service with Straight2you in April. My monthly service was $39.95 which was confirmed in an email statement sent to me. On April 11, I was charged $130 (a yearly ISDN fee). On May 1, I was once again charged $130 (yearly fee).
When speaking to Anthony directly and others they assured me that the credit of $260 had been placed. When asked again, they mentioned it may take one to two billing cycles.
In June, July, August and September I was charged $49.95 per month. When pointing out the monthly rate I signed up for was $39.95, they claimed they had adjusted the rate to $39.95.
This didn't happen. On 10/8 they claimed that on three occasions this month, their billing system had been triggered by a flaw in Microsoft's Internet Explorer, and that the refund will be issued wihtin 7 days. On 9/28,10/2 and 10/14, $49.95 was charged on each occasion. When speaking to them again, the refund was supposed to be issued by Friday 10/31 or latest Tuesday 11/4. It appears these "refunds" have arrived, not as refunds, but as two more monthly charges.
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